Short summary of article about: pros and cons of IT service subscriptions.
Advantages and Disadvantages of Subscription-Based Computer Maintenance
No matter how modern your equipment is, and even if you have what you consider the best software installed, you will inevitably encounter problems with your equipment. The only way to avoid this is constant monitoring and checking the stability of the hardware and software. But what if you are not a specialist in this area? It's simple: malfunctions and failures will begin to occur, becoming more serious each time. There are two ways out of this situation: hire a full-time employee or sign a contract for subscription-based computer maintenance. Let's consider which option suits you best.
When hiring a full-time employee you cannot be one hundred percent sure of their competence and the quality of their work. By signing a contract for subscription-based computer maintenance, you receive high-quality service. Qualified IT specialists will properly install software, check functionality, fix faults and perform equipment diagnostics.
A full-time employee, unlike company technicians, will be required to be constantly at the workplace and, whether they are busy or not, you must provide them with a full benefits package and an appropriate salary. Employees of a company that provides subscription-based maintenance will work on different tasks and therefore continually improve and gain experience. When you submit a request to fix problems or to inspect equipment, a specialist will arrive as soon as possible, and if rapid problem resolution is required, several company employees will come. In this case you pay only for the work performed, not a monthly salary. Company staff visits are carried out both on request and on a scheduled basis.
If you use the services of an in-house technician, there is a risk of information leakage. Confidentiality of work under subscription-based computer maintenance is ensured by the terms of the service agreement. Unlike a full-time employee, subscription-based maintenance gives you the possibility to have any necessary work carried out to ensure the stable operation of all your equipment and the security of your database.